Shipping policy

Shipping

At CeramicPotter, we aim to process and ship your orders promptly. However, all delivery timeframes provided are estimates and cannot be guaranteed. We are not liable for delays caused by shipping carriers, customs processing, or unforeseen events beyond our control (such as weather, strikes, or global disruptions).

Shipping costs are calculated based on the weight and destination of your order. Some large or heavy items may be subject to additional shipping charges, which will be communicated to you before your order is dispatched.

If you would like a full shipping estimate before placing your order, you may contact support@ceramicpotter.com. Alternatively, if you place an order and additional shipping charges apply, we will notify you before the item is shipped.

Once your order is transferred to the shipping carrier, ownership and risk of loss transfer to you.

Customs and Duties

(See Section 5.1 of our Terms of Service)

When goods cross international borders, governments may apply customs duties—taxes on imported and exported items. These fees help protect local industries, regulate trade, and generate revenue.

Please note that customs duties might be charged depending on the destination country of your order. These charges are not included in the total price shown at checkout and must be paid separately, usually to the shipping carrier or your local customs authority. While product prices include local VAT, any other taxes or customs fees are additional and are generally collected when the shipment arrives in your country.

If you place an international order, you are responsible for paying any customs duties that apply, and you will be the designated importer for the shipment. Depending on where your order is delivered, you may need to provide identification details such as SSN, EIN, IRN, TIN, or EORI numbers. The shipping company will contact you directly to collect any required information and fees.

For guidance on customs for specific countries, you can consult these official resources:

  • For questions related to US imports, visit the Customs & Border Protection website.
  • For UK import inquiries, consult the UK Government website.
  • For EU import information, refer to the European Commission website.
  • For HK import-related queries, check the Hong Kong Customs and Excise Department website.
  • For other destinations, please check your local customs office or speak with your shipping provider.

Because customs regulations and fees vary widely and are applied at the point of entry, CeramicPotter and CeramicPotter.com cannot estimate or cover customs duties or taxes. We strongly recommend checking your country's customs policies or contacting local customs before ordering.

As noted in our terms, you will be responsible for any import duties and taxes not included in your purchase price. If you order products shipped from outside your region, import charges may apply upon delivery. We will inform you at checkout if any import fees are included; otherwise, you'll be responsible for these costs directly. Neither CeramicPotter and CeramicPotter.com nor our shipping partners control these charges or their amounts.

Before placing your order, please reach out to your local customs office for detailed information and a landed cost estimate.

If You Decline to Pay Import Duties

(See Section 5.1.1 of our Terms of Service)

If you choose not to pay the import duties and taxes upon the arrival of your package, CeramicPotter and CeramicPotter.com cannot be held responsible, and the package will either:

  • Be held until payment is made by you to proceed with the delivery, or
  • Be returned to the sender.

In the event the package has already been returned to the sender due to non-payment of duties and taxes:

  • You may choose to have the package resent by paying the shipping costs again (or the original shipping cost if you had benefited from free shipping), or
  • We will refund the amount of the product, minus the actual shipping costs incurred.

If we do not receive a response from you within 15 days of the package being returned to the sender, the product will no longer be refundable, including shipping costs.

Questions?

If you have any queries about returns or need help with your order, please contact us at support@ceramicpotter.com or use our contact form.

We're here to ensure you're completely satisfied with your handmade treasures. Thank you for supporting artisan craftsmanship.